Get all your concerns and questions about shipping, payments and refunds answered here in our FAQs section.

Shipping

Viper Smoke Shop offers free U.S. shipping on all orders over $100.00 USD. Free shipping is delivered via USPS or UPS and takes anywhere from 3-8 business days. In addition, you may choose to purchase expedited shipping at checkout. Shipping costs on orders less than $100.00 USD vary depending on weight and shipping location.


We use most major carriers, and local courier partners. We sometimes change carriers to get you the best pricing. You’ll be asked to select the delivery method that suits you best during checkout.


Depending on the specific products, we ship from multiple warehouses located throughout the continental United States.


It depends on where you are in the United States. Orders processed here will take 3-8 business days to arrive. Your delivery details will be provided in your confirmation email.

Returns & Refunds

Yes, we accept returns of UNUSED products within 15-30 days of delivery (the return period will depend on the type of product).


Please visit our Return Policy HERE.


Once we receive your return, a refund will be issued within 72 hours. Please allow 2-4 days for your bank to clear the funds.

Payments

You will only be charged sales tax if your item is being shipped to the state of Florida.


We currently accept Visa, MasterCard, American Express, & Discover. We are always looking to add additional payment methods to make your shopping experience easier.


Your card will be charged at the time your order is placed during checkout.

Viper Smoke Shop Account

It's simple to retrieve your password. Simply, click “Forgot Password” on the login page. We will email you a link to reset your password.

 

Other Questions - Contact Us

If you have any further questions, please feel free to contact us via email at: support@vipersmokeshop.com