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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return..
• ViperSmokeShop.com accepts returns on unused products within 30 days of delivery.
• We do not accept used product returns under any circumstances.
• Returns due to personal preference will incur a 15% restocking fee.
• Shipping charges and rush processing fees are non refundable.
• File a Return by contacting us at: email@example.com and we'll provide a prepaid shipping label (the cost of the postage will be subtracted from your refund) or ship the item back on your own.
What if an item arrives broken?
• Using a proprietary packaging process, we ensure that more than 99.7% of packages arrive in the same flawless condition they left
• In the unlikely event you receive a broken, incorrect, or mislabeled product, please file a claim with our support team within 4 days of delivery using the link below.
• You must provide an order number, and 2-3 clear photos of the damaged item as well as the packaging.
• We will replace the broken item with a functional unit at no additional cost.
• We may request that you send back the original defective item at no additional cost (we'll provide a prepaid label).
You may also contact support firstname.lastname@example.org
What happens if my package is returned to sender?
In the event your package is returned to sender due to invalid address, you can choose to have it reshipped to an alternate or corrected address. You will be charged for the cost of the postage.
If your package was returned to sender, please email@example.com
How do I file a return?
If you need to do a return, please firstname.lastname@example.org
Do you offer exchanges?
If you need to do a exchange, please email@example.com
Can I return a broken Item?
If a product arrived broken, please firstname.lastname@example.org
How long does it take for a refund to be issued?
Once we receive your return, a refund will be issued within 1-2 days. Please allow 2-4 days for your bank to clear the funds.
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Free Delivery Over $100 In USA
All orders over $100 In US Get Free Shipping (Discreet).
Satisfied or Refunded
If you are not 100% satisfied, you can get a hassle free refund.
We are here to help and answer all your questions & concerns!
Rest assured, payment security is our top priority.